Reference number
ISO 18295-2:2017
International Standard
ISO 18295-2:2017
Customer contact centres — Part 2: Requirements for clients using the services of customer contact centres
Edition 1
2017-07
Read sample
ISO 18295-2:2017
64740
Published (Edition 1, 2017)
This publication was last reviewed and confirmed in 2023. Therefore this version remains current.

ISO 18295-2:2017

ISO 18295-2:2017
64740
Language
Format
CHF 42
Convert Swiss francs (CHF) to your currency

Abstract

ISO 18295-2:2017 specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295‑1.

ISO 18295-2:2017 is applicable to clients using CCCs of all sizes, across all sectors including in-house (captive) centres and outsourced (third party operator) centres, across multiple contact channels, including voice and non-voice media.

General information

  •  : Published
     : 2017-07
    : International Standard confirmed [90.93]
  •  : 1
     : 6
  • ISO/TMBG
    03.080.30 
  • RSS updates

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