ISO/DIS 16355-3

Indisponible en français

Projet

Projet de Norme internationale au stade enquête auprès des membres de l’ISO.

Remplacera ISO 16355-3:2019

ISO/DIS 16355-3

CHF 63

Convertir les francs suisses (CHF) dans une autre devise

Résumé

This document describes quantitative approaches for acquisition of the voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard.

NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.

Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.