Final Draft
International StandardISO/FDIS 11367
Service excellence — Principles and model for public service organizations
Reference number
ISO/FDIS 11367
ISO/FDIS 11367
Edition 1
© ISO 2024
Projet final Norme internationale
Résumé
This document specifies the service excellence terminology, principles and model so that public organizations that deliver services could provide outstanding experience to their key stakeholders. These can be the society (the citizens) they serve as well as other partner organizations they interact with for the purpose of delivering the excellent service.
Informations générales
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État actuel: ProjetStade: Epreuve envoyée au secrétariat ou mise au vote du FDIS: 8 semaines [50.20]
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Edition: 1
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Comité technique :ISO/TC 312ICS :03.080.01
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