International Standard
ISO/TS 24082:2021
Service excellence — Designing excellent service to achieve outstanding customer experiences
Reference number
ISO/TS 24082:2021
ISO/TS 24082:2021
Edición 1
2021-06
2021-06
© ISO 2024
International Standard
Resumen
This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
Informaciones generales
-
Estado: PublicadoFecha de publicación: 2021-06Etapa: Norma Internacional en proceso de revisión sistemática [90.20]
-
Edición: 1Número de páginas: 26
-
Comité Técnico :ISO/TC 312ICS :03.080.01
- RSS actualizaciones
Ciclo de vida
Got a question?
Check out our FAQs
Customer care
+41 22 749 08 88
Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)