Macao (CPTTM)
Last updated on: 2019-03-29
Stakeholder Organization(s) contributing to the case study
Other
International structures for consumer participation
ISO/COPOLCO
Consumer representative(s) participating in the international structure(s)
Not applicable
National structures for consumer participation (Technical)
The Macau SAR Government Consumer Council
National structures for consumer participation (Policy)
The Macau SAR Government Consumer Council
Platforms for consumer participation
List of Certified Shops/Online Certified Shops; Consumer Information Service; Consumer Complaint Service; Consumer Reports; Arbitration Service; Price Survey/Price Comparison
International cooperation
The Macau SAR Government Consumer Council is in alliance with the following international organizations: 1) Consumer Institute of Spain; 2) Directorate-General for Consumer Affairs, Portugal; 3) International Consumer Organization for Portuguese-speaking Countries, CONSUMARE; 4) Consumer Association of Singapore; 5) Portuguese Economic and Food Safety Authority; 6) The Portuguese Association for Consumer Protection (DECO)
Consumers' priorities and objectives for participation
Protecting consumer rights; Encouraging associations of economic and professional interests to establish a Code of Practice for the activities of their members; Making available a mechanism for conciliation, mediation and arbitration of minor disputes related to the acquisition of goods and services
Main obstacles to participation
Other
Funding of participation
Not applicable
Useful Web sites and other resources for consumer participation
http://www.consumer.gov.mo
An Android and IOS app "Macau Price Information"
Respondent's name
Helena Lei Ms