Kenya (KEBS)
Last updated on: 2019-03-05
Delegated Organization for consumer issues in standardization
No such other organization exist
Stakeholder Organization(s) contributing to the case study
National Standards Body
State or Provincial Governmental Authority (Ministry)
Consumer Organization
Other
International structures for consumer participation
KEBS 160: Consumer and related services
Consumer representative(s) participating in the international structure(s)
Mr. Samuel Ochieng' - CIN
National structures for consumer participation (Technical)
KEBS TC 160 on consumer and related services
National structures for consumer participation (Policy)
KEBS TC 160: Consumer and related services
Ministry of Social Services
Platforms for consumer participation
Emasculation of TC on consumer and related services results in the consumer agenda finding traction in the standards propagation arena. KEBS also runs consumer awareness campaigns through local radio programs.
International cooperation
KEBS TC 160 is mirrored to ISO COPOLCO.
Consumers' priorities and objectives for participation
1. Warranty conditions
2. Consumer decision - using standards to make objective decisions
Main obstacles to participation
Funding
Lack of awareness
Lack of training
Resources (financial or other)
Funding of participation
Deliberate KEBS (NSB) budgetary process that has to see at least one propagation forum in one financial year.
Useful Web sites and other resources for consumer participation
KEBS Toll free number
KEBS websites
KEBS consumer feedback forms
KEBS market surveillance number *SMS*20023*
Additional information
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Respondent's name
Oyoo Titus Mr