Doesn't it drive you mad standing in long line-ups at government offices, sitting for hours in a doctor's practice, driving along crumbling roads or stumbling over cracks in sidewalks?

After all, good taxpayer funding goes towards supporting these services that turn out to be unreliable, inefficient, or quite simply a waste of money.

In this edition, you'll learn about how governments can use ISO 9001 to win over voters, clean up bureaucracy and run the public sector like a well-oiled machine. Does this mean governments should be run like a business? Of course not, it simply means that any entity that ignores these realities will eventually "go out of business" – whether or not it's a business.